Return & Refund Policy
At Svarn Jewels, we take great care to ensure the quality of our products. However, in the unlikely event that you receive a damaged item, we’re here to help.
Eligibility for Return:
Returns or refunds are only applicable for products that are damaged upon delivery. To initiate a return, customers must:
Submit a return request [here] within 3 days of receiving the order.
Email an unboxing video clearly showing the damage to return@svarnjewels.com.
Return Process:
Once your return request and video evidence are reviewed and approved, we will arrange a reverse pickup within 3-5 business days.
Refunds & Replacements:
Upon receipt and inspection of all the returned item:
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You may opt for a replacement of the same product (subject to availability), or
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Receive store credit equal to the purchase value.
Refunds or credits will be processed within 2 business days after the returned product is received and verified.
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Returns without a valid unboxing video will not be accepted.
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We do not offer returns or refunds for change of mind, incorrect size, or general dissatisfaction.
For any assistance, please write to return@svarnjewels.com. We’re here to ensure your Svarn experience remains seamless and satisfying.
