Chaotic Charms Chain

Return & Refund Policy

At Svarn Jewels, we take great care to ensure the quality of our products. However, in the unlikely event that you receive a damaged item, we’re here to help.

Eligibility for Return:
Returns or refunds are only applicable for products that are damaged upon delivery. To initiate a return, customers must:

Submit a return request [here] within 3 days of receiving the order.

Email an unboxing video clearly showing the damage to return@svarnjewels.com.

Return Process:
Once your return request and video evidence are reviewed and approved, we will arrange a reverse pickup within 3-5 business days.

Refunds & Replacements:
Upon receipt and inspection of all the returned item:

• You may opt for a replacement of the same product (subject to availability), or

• Receive store credit equal to the purchase value.

Refunds or credits will be processed within 2 business days after the returned product is received and verified.

• Returns without a valid unboxing video will not be accepted.

• We do not offer returns or refunds for change of mind, incorrect size, or general dissatisfaction.

For any assistance, please write to return@svarnjewels.com. We’re here to ensure your Svarn experience remains seamless and satisfying.

Shipping Policy

Thank you for shopping with Svarn Jewels. We’re committed to ensuring your order reaches you safely and on time. We ship our orders via BlueDart

Processing Time

• Orders are processed within 24–48 hours (excluding weekends and public holidays).

• Orders placed on weekends or holidays will be processed on the next working day.

• Once shipped, a tracking link will be shared via email.

Delivery Timelines (India)

• Tier 1 cities: Delivered within 1–2 business days

• Other cities/towns: Delivered within 4–5 business days

• Pre-order designs: Delivered within 15 business days

Order Tracking

Once your order is dispatched, you’ll receive a tracking number via email. You can use this to monitor your shipment online.

International Shipping

We ship worldwide with secure packaging and reliable carriers.

• Standard Delivery: Within 10 business days

• Import Duties & Taxes: All international orders may incur customs duties and taxes. These are not included in the order amount and must be paid by the customer at the time of delivery.

• Delivery timelines may vary due to customs clearance in the destination country.

Undelivered International Orders

If delivery fails due to an incorrect address, unavailability, or refusal to accept, the package may be destroyed at the destination. In such cases, no refunds or reshipments will be processed.

Need Help?

📩 For any shipping-related queries, please email us at return@svarnjewels.com